Our goal is to send your order the business day after payment has cleared, although in busy periods there may be a handling time of up to three business days. We will keep you updated on the progress.
Standard postage - you will receive your delivery within 2+ working days from when we receive payment. You will receive a tracking number via email.
Express postage is also available within Australia only and you will receive your order within 1-2 working days from when we receive payment. You will receive a tracking number via email.
We are delighted to post around the world via Australia Post Air Mail to offer you the most economical shipping method possible. We aim to despatch your item within 3 days of receiving your order.
*International orders are dependent on the requested shipping destination. You will receive your order in approximately 3-10 working days from when we receive payment.
LOCAL DUTIES,TAXES and RELATED FEES:
Shipping and freight charges do not include any applicable international custom duties or import taxes which may arise upon product entering your country. All international custom duties, taxes and related charges must therefore be borne by the purchaser.
LOST,STOLEN and UNDELIVERED ORDERS:
Australia Post failures are not my fault or a reflection on my level of dedication to my customers. If your shipment is sent without insurance:
*Positively Organic Skincare is NOT responsible for lost,stolen or undelivered packages. All lost,stolen or undelivered packages without insurance are on the responsibility of the buyer.
*We are unable to replace or reship items purchased without insurance.
*If you want to purchase insurance you may do so by contacting us prior to ordering.
SHIPMENT & ADDRESS CHANGES:
We strive to ship same day of purchase,for this reason we will use the address provided to us on the invoice. Be sure to verify your address because-
*We will ship to the address listed in the order confirmation. This includes Paypal addresses.
*Any packages returned due to incorrect address will be reshipped at the cost of the purchaser.